Vinay Kumar
Kolkata, India
+91 6204078366
vinaykrraj333@gmail.com
Professional Summary
Results-oriented Computer Science Engineering Student and Customer Support Professional with expertise in React.js and technical troubleshooting. Proven track record of resolving 90% of customer issues on first contact at Tech Mahindra. Skilled in building responsive web applications using Next.js and Firebase.
Professional Experience
Trainee-Associate (Intern)
Tech Mahindra Ltd. | Kolkata2025-08 – 2025-12
- Worked in a structured corporate environment following documented SOPs and compliance standards.
- Used internal digital tools to manage and track real-time customer interactions.
- Developed strong problem-solving and system-navigation skills while handling live scenarios.
- Collaborated with team members and supervisors in a process-driven workflow.
- Gained experience in data accuracy, confidentiality, and operational discipline.
Customer Support Trainee
Fusion CX Pvt. Ltd. | Kolkata2025-03 – 2025-05
- Completed structured training in customer operations and communication workflows.
- Handled live inbound interactions under supervision using defined processes.
- Practiced issue analysis, escalation handling, and accurate documentation.
- Strengthened professional communication and teamwork in a fast-paced environment.
Technical Projects
Leo Mark App↗
A personal productivity and task management system.
- Built using React.js, Firebase Firestore, Tailwind CSS.
Technical Skills
Professional Skills
Problem SolvingCommunicationTime Management
Backend & Databases
Java (Backend Basics)Spring BootMySQLFirebase Firestore
Tools & Workflow
Git & GitHubVS CodeLinux (Ubuntu)
Frontend Development
React.jsNext.jsTailwind CSS
Education
Computer Science & Engineering
Budge Budge Institute of Technology
2023 – 2027 (Expected)
10th Grade
Vidya Niketan, Patna
2021
12th Grade (Science)
R.P.S College, Patna
2023
Certifications
Kushal Yuva Program
Bihar Skill Development Mission
- BS-CIT (IT): 82.11%
- BS-CLS (Lang): 92.67%
- BS-CSS (Soft Skills): 90.73%
Languages
Hindi (Native/Fluent)English (Professional)
Portfolio
portfolio.heyvinay.inSYSTEM_LOGS_VIEWER // PRESS CTRL+P TO PRINT